3 Core Ways To Cure The Fear Of Consumer Freak-Outs
| Mary ShoresIf you’re a collections team lead, supervisor, manager, or trainer, let me ask you a question: Have you ever hired a new collector who…
Blog
You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works
| Mary ShoresCalling all team leads, collection managers, and supervisors… This blog post is designed for you. You play such an important role in the industry. You…
The Number One Mistake Collectors Make
| Mary ShoresIn my years of debt collection training, I’ve seen collectors make one mistake made over and over again. It doesn’t matter how experienced…
The Secret Formula to Reduce Consumer Complaints
| Mary ShoresRaise your hand if you’ve ever felt stressed or scared of making a mistake while on a collection call because you’re worried it…
This Formula Will Empower You To Navigate Consumer Hardships
| Mary ShoresHave you ever been on a collection call where the consumer shared that they can’t pay the balance because they just lost their job?…